Shipping Policy

Thank you for shopping with VELOZE. This Shipping Policy outlines our shipping procedures, timelines, and related terms.

1. Order Processing All orders are processed within 1-3 business days (Monday to Friday, excluding holidays) after receiving your order confirmation email. You will receive a notification when your order has been shipped.

During peak periods, processing times may take up to 5 business days. If there is a significant delay, we will contact you via email.

2. Shipping Rates and Delivery Estimates

• Free Standard Shipping on all orders over $100 to the United States, United Kingdom, and many other countries.
• Orders under $100 will have shipping fees calculated at checkout.

Estimated Delivery Times (after shipment):

• United States: 10-20 business days
• United Kingdom: 10-20 business days
• Other countries: 15-30 business days

Delivery times are estimates only and may be affected by customs processing.

3. Shipment Confirmation and Tracking You will receive a shipment confirmation email with tracking number(s) once your order ships. Tracking usually becomes active within 24-48 hours.

4. International Shipping We ship from Hong Kong. Customers are responsible for any customs duties, taxes, or import fees. VELOZE is not liable for customs delays.

5. Lost or Damaged Shipments If your package is lost or arrives damaged, please contact us at support@getveloze.com within 14 days with photos and your order number. We will resolve it promptly.

6. Contact Us For any shipping questions, email us at support@getveloze.com.